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POLICIES

Thank you for visiting Feathers & Thread. We want nothing more than for all our customers to feel well looked after, so if you have any questions at all about product, sizing or your order please get in touch by sending us a message via our CONTACT US page. We will respond to your question or query as quickly as possible.

Feathers & Thread is very much open to collaborative work, so if you are a fellow creative, blogger, stylist, photographer or performer please feel free to contact us. We are always excited about the prospect of joining forces and being involved in awesome projects.

Please note that all of our pieces are handmade, therefore on occasion alternative materials, fabrics or embellishments may be used. We always try our best to source an alternative that is as close to the pictured original as possible.

We do not bulk make any of our products, therefore materials are bought to order for each purchase.

 

RETURNS & EXCHANGES

All orders are made to order, therefore we have a no-refund policy. However, if you have changed your mind about the item you have ordered, please contact us within 12 hours from the time of purchase to arrange an exchange. After 12 hours, your order will be classified as confirmed and an exchange will not be authorised.

 

WHOLESALE & RENTAL

Feathers & Thread does not supply wholesale.

We are happy to supply pieces for collaborative projects, however Feathers & Thread does not offer a rental service.

 

PRIVACY & PERSONAL INFORMATION

We would love to keep you updated with any sales, promotions, discounts, new collections or shop changes. If you would like to be kept in the loop, then why not join our mailing list?

We will only send you relevant emails and promise not to bombard you. Any personal information provided is never shared with ANY other parties.